Effective Date: January 1, 2024

At Balanced Accounts, we strive to ensure your satisfaction with our professional financial training and consulting services. This Refund and Returns Policy outlines your rights regarding refunds and returns for our services. Please read this policy carefully to understand your options and responsibilities.

1. General Policy

Due to the nature of our services, which include educational courses and consulting, all sales are considered final upon the completion of payment. However, we understand that certain circumstances may warrant consideration for refunds.

2. Eligibility for Refunds

Refund requests must meet the following criteria for consideration:

• Course Cancellation: If we cancel a course or training program, you will be entitled to a full refund of the course fees paid.
• Notification of Withdrawal: If you wish to withdraw from a course, you must notify us in writing at least [14 days] before the course start date to be eligible for a refund. Withdrawal requests received after this deadline will not qualify for a refund.
• Technical Issues: If you experience technical difficulties that prevent you from accessing our online courses, you must contact us within [insert specific duration, e.g., 48 hours] of the issue to discuss possible remediation or a refund.

3. Non-Eligible Situations

The following situations do not qualify for refunds:

• If you change your mind after the course has started or after accessing course materials.
• If you do not complete the course for any reason, including personal circumstances.
• If you do not attend a course for which you have registered.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to mundhir.ba.om@gmail.com with the subject line “Refund Request” including your name, purchase date, course name, and reason for the refund request.
2. Provide Documentation: If applicable, provide any necessary documentation that supports your refund request.
3. Wait for a Response: We will review your request and respond within [insert specific duration, e.g., 5-10 business days].

5. Processing Refunds

If your refund is approved, the amount will be processed back to the original payment method used at the time of purchase. Please note that it may take some time for the refund to officially post to your account, depending on your financial institution’s processing times.

6. Changes to This Policy

We may update this Refund and Returns Policy from time to time. We will notify you of any significant changes via email or by placing a prominent notice on our website. Your continued use of our services after changes have been made constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us:

Balanced Accounts
Al Fardan Heights, Bausher Ghala
Muscat, Oman
Email: mundhir.ba.om@gmail.com
Phone: +968-93849123

By using our services, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.